JBH Project Plan PM

JBH Project Plan Student’s Name Institutional Affiliation JBH Project Plan JBH Software Solutions' customer service department is experiencing issues with outdated systems leading to slow resolution times, frustrated customers, and increased operational costs. To address the challenge, the organization’s board has approved a budget of $15 million to stimulate the implementation of a full system upgrade for the customer service department, including new software, hardware, and integration with existing systems. The improved customer service prospects will stimulate customer satisfaction, reduced resolution times, increased operational efficiency, and cost savings. To achieve the best outcomes, however the organization must foster the key prospects like risk mitigation, risk mitigation plan, communication plan, scope statement, scorecard, and project timelines. The Business Case The business case of a project is a vital guiding component in executing the project objectives within the targeted time frames. The business case outlines the project's purpose, the pros, and cons of the project (benefits), the budget/funding schedule, and the significant risks and opportunities of the project (Marion, 2018). As such, this project is executed by JBH purposefully to instill new customer service requirements at the organization. The project is poised to revitalize JBH’s business strategy in terms of steering better customer satisfaction, cost management, and operational efficiency. JBH has allocated $15 million for the execution of the project. The project is slated to be completed within 24 months. With a limited time allocation, the project comes with risks and drawbacks like underutilization of resources or poor assessment of the scope of the project that can, collectively, affect the impacts of the project. Table 1 below outlines the projected budget allocation. Table 1: Projected Budget Allocation Task Cost Budget Overhead Total Cost System Upgrade Strategy/Guiding Principles Formulation 450,000 50,000 500,000 Team Formation and Protocols 300,000 50,000 350,000 Management Meeting 550,000 40,000 590,000 Training for the Upgrade 600,000 50,000 650,000 Risk Management Planning 650,000 40,000 690,000 Cultural Upgrade Plans 400,000 50,000 450,000 Communication Plan 650,000 30,000 680,000 Staffing Plan 400,000 20,000 420,000 System Upgrade Development Plans 750,000 50,000 800,000 Upgrade Execution/Implementation 8,000,000 5,000,000 8,500,000 Risk Mitigation Plan The organization is poised to face a range of risks for which it must prepare to address if the project is to be completed efficiently. The first risk is a possible delay to the project plan due to software vendor challenges. To address this risk, the stakeholders must conduct a thorough vendor due diligence, establish clear communication channels, and implement a contingency plan for delays. The stakeholders could also consider multiple vendors to have contingency plans should some of the suppliers fail (Schmidt, 2020). The second possible risk is budget overruns due to unforeseen costs. A project of this magnitude could bear some costs that can likely interrupt the initial project plan. To address the risk of possible budget overruns, the project managers will need to develop a detailed project budget with buffer, closely monitor expenses, and seek early approval for any additional costs. The final risk will be the possible user resistance to the new systems. Bearing the fact that this system change will affect the ...