Importance of Communication in Customer Service
Explain the importance of communication in customer service.
Scenario
You just got hired for a new position, and you are going through a two-week training course before you start. The trainer explains the importance of strong communication and how vital it is to provide good customer service. This is especially true in today’s technologically advanced business environment, where communication happens via more channels than ever before. All trainees are asked to write a one-page communication plan.
Instructions
Write a communication plan that includes the following:
Summarize the main methods of communication.
Explain the relationship between communication and customer service.
Describe the influences of technology on customer service communication.
Be sure to use a professional tone and format, correct grammar, spelling, punctuation, and APA in-text citations and references.
Importance of Communication
Author’s Name
The Institutional Affiliation
Course Number and Name
Instructor Name
Assignment Due Date
Main Communication Methods
Communication is necessary for businesses to build relationships, offer services, and form trust with customers. The critical communication methods include verbal communication, including speeches and sales pitches; non-verbal communication, including gestures and body language, written communication involving memos, emails, and letters; listening communication; and visual communication, like a professional presentation (Awasthi & Kumar, 2022). each method is suitable based on the situation and the customer’s nature to build a sustainable relationship.
Communication and Customer Service
Communication is the foundation of quality customer service. Successful businesses communicate with understandably, politeness, and articulation while interacting with customers professionally. Besides, business professionals practice active listening as a communication method to exhibit significance and empathy toward customers, making relationships stronger to build sustainable relationships (Misischia et al., 2022). Business professionals must understand the role of two-way communication...