Hr project 1

HR Project 1 Name Institutional Affiliate HR Project 1 Complaint Investigation The investigations for the unfair wages complaint mainly focuses on the customer care representatives (CSRs) at ABC Company. An evaluation of the company's job description for all the CSRs designates their occupation type as non-supervisory administrative positions characteristic of well-established procedures for the delivery of correct responses to the customers' queries and inquiries concerning their accounts with the company CITATION Fai21 \l 1033 (Fair Labor Standards Act (FLSA), 2021). The non-supervisory positions coupled with the flexible working hours arrangement deems the CSRs non-exempt according to the FLSA exemption criteria CITATION Fai21 \l 1033 (Fair Labor Standards Act (FLSA), 2021). Additionally, the CSRs regularly perform essential job functions through well-established procedures towards providing stellar customer service experience and thus making them FLSA non-exempt. The CSRs further get an annual salary of $28, 800 working 40 hours per week but some employees are working overtime at the same hourly rate $15 for the additional hours clocked CITATION ABC21 \l 1033 (ABC Company, 2021). Hence, the employees earn an annual salary of less than the minimum annual salary of $35, 568 making the CSRs FLSA non-exempt CITATION Fai21 \l 1033 (Fair Labor Standards Act (FLSA), 2021). The employees do not also meet the foreign exemption criteria as the company operates in Texas, which is not an exempt area as outlined in the FLSA Designation worksheet CITATION Fai21 \l 1033 (Fair Labor Standards Act (FLSA), 2021). It suffices that the CSRs do not work in administrative, executive, or professional roles nor do they meet the exemption criteri...