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Model of Consumer Behavior: Environmental factors.

Essay Instructions:

Model of Consumer Behavior:  Environmental factors.  Student can use the model of consumer behavior to identify those environmental factors most likely to affect the consumer decision making for a specific product or service.  Model of Consumer Behavior:  Consumer factors.  Student can reference the model of consumer behavior to identify the consumer factors most likely to affect the decision making for a specific product or service.  Role of Involvement in purchase decisions.  Student can identify the role of consumer involvement applicable to a specific product or service offering and how that level of involvement affects the type of decision making.    Consumer decision-making process.  Student can identify how marketing strategy can influence each of the steps in the consumer decision-making process.    Directions  Refer to the product or service you selected at the beginning of the semester. This week, you want to take a closer look at what consumer factors may be relevant for customers who are considering buying your product or service offering.  This will require some critical thinking on your part based on your own behavior if you are a customer yourself, or you may want to talk to others who have purchased the product.  Sometimes you can find clues when looking at the marketing messages that may be addressing some of these factors.  Prepare your assignment beginning with a title page with your name and the name of your product or service.  Then answer each of the following eight questions (four in part 1 and four in part 2) in order and number the beginning of your response to each question.  Although you do not need to repeat the question, there should be a heading to separate the sections.  The paper should contain approximately 5+ pages of analysis for the responses to the eight questions. Consumer Behavior Model: Environmental factors.  Refer to the week's readings and the model of consumer behavior and identify two of the most important environmental factors you think are relevant to the customers of your product or service offering.  Explain your choices. Consumer Behavior Model: Consumer factors.  Refer to this week's readings and the model of consumer behavior and identify the three most important consumer factors you think are relevant to the customers of your product or service offering.  Explain your choices. Role of involvement in consumer decision-making.  Identify the level of involvement a customer of your product or service might use to make a purchase/no purchase decision.  Then, discuss which type of buying behavior is most consistent with that level of involvement. Consumer decision-making process.  Go through the six steps of the purchase process outlined in the readings and identify where marketing can influence each of the six steps.   For example, if a consumer just identified a need for your product in step one, then the company can advertise how your product fills that need.  Or, if a consumer purchased your product, the consumer can be called and asked about their satisfaction with the product and if there is any dissatisfaction steps can be taken to ensure the customer satisfaction.  Be sure to be more specific with respect to your product or service than this example. Part 2 - Market Segmentation, Targeting, and Positioning  Learning Outcomes  Segmentation.  Students can use the segmentation characteristics to identify and describe market segments Target Market. Students can identify a usable market segment to be a target market Target-market strategy. Students can determine an appropriate target-market strategy. Positioning.  Students can develop and interpret a positioning statement. Directions  So far, you have only been considering the customers of your product or service as one big group, or a mass market.  More astute marketing breaks down this large group into smaller market segments of consumers who have similar characteristics.  For any specific product or service, there could be numerous market segments.  However, company resources may only allow a company to pursue one or two or these market segments, which then become target market(s).  In this paper, you should divide the mass market for your product or service into at least two market segments and then pick one target market you think would have the most potential for future growth.  This target market does not have to be the one the company would have actually picked, or is currently pursuing. Think outside your own box.  Chances are good you picked a product with which you are familiar. That is a good starting point, and you may represent one target market.  But you may represent a target market that is saturated and therefore not the best target market to pick for the remainder of the semester.  So be sure your second target market is different enough and represents growth potential.  If you did not do a thorough analysis of the competition in the prior writing assignment, you may need to go back and figure out the nature of the product's or service’s competition.  This will be important when you address the positioning of your product for your newly identified target market inasmuch as positioning is a competition-based concept.   We understand you are not an employee of the company and do not have access to the data that you feel will allow you to discuss the questions to the degree you would like, but do as much research as possible.  Take your best educated and reasoned guesses whenever you need to do so. Your job will be to critically examine all of the segmentation bases and arrive at your own description of potential market segments for your product or service.   Prepare your assignment by answering the following four areas of inquiry related to the learning outcomes noted above.  Segmentation.  Using the various criteria of the segmentation bases described in the week's readings and in Table 4.1, identify at least two distinct market segments for your product or service.  Each market segment description must include at least three (more if needed) of the characteristics from amongst any of the four bases categories, e.g. one from demographic variables, one or two from psychographic variables, and one from behavioral variables, or a similar scheme.  Be sure to explain your choices based on what customer need the product or service offering can fill for each segment.  Target market.  Select one of the market segments you described in (1) above as the one you believe is or can be the most profitable for your product or service offering and explain why you feel they can represent growth for the company.  Refer to the six criteria for an attractive market segment as described in course content under ‘Selecting Target Markets’.  Name your target market so you can use this name throughout all of your remaining writing assignments.  Your name should be descriptive of the segments' characteristics like 'savvy young shoppers' or 'educated baby boomers', or 'urban hipsters', or the like.  The goal is for your faculty member to get a mental image of your target market for the remainder of the semester. Target market strategy.  Should the company focus all their resources on this new target market (concentrated marketing) or should they continue to pursue both the new and the existing target market as well as other market segments (multi-segment marketing)?  Alternatively, is the market so saturated might they be more successful by focusing solely on an even more narrow market segment, perhaps an even narrower version (niche marketing) of your selected target market, as their best chance for growth?  What is your reasoning? Positioning.  Develop a Practitioner's Positioning Statement as taught in class, and as illustrated in the Classroom PowerPoint Presentation.   You will want to use marketing references for explaining the concepts and other references for the product or service  General Submission Requirements  Prepare as a word processed document (such as Microsoft Word). Use a simple 12-point font such as Times New Roman. Use black ink for majority of your work and only use colors if it enhances your ability to communicate your thoughts.    Your assignment should be the equivalent of approximately five pages of double-spaced text (although more are acceptable), approximately 1/2 page for each of the eight questions (four in Part 1 and four in Part 2).  You may attach exhibits that will not be counted towards the page count of double-spaced text. The cover page and References page are not part of the written analysis. Be sure your name, writing assignment number, and the name of your product or service are on the cover page of your writing assignment. Include a References page, which includes references that explain the concept and references to the actual product. You should use a minimum of six (6) references, four (4) of them dated 2016 to the present. You should use APA style for a paper which includes formatting for page numbers, page margins, etc. More information about using a style guide can be found in the UMGC's virtual library accessible from your LEO classroom in Content 

Essay Sample Content Preview:

Model of Consumer Behaviour
Author's Name
The Institutional Affiliation
Course Number and Name
Instructor Name
Assignment Due Date
Product: Purple Mattress
Model of Consumer Behaviour
Company's Introduction: Purple Mattress
Purple mattress is one of the lightweight mattress providers. However, Purple mattress provides comfortable pillows and seat cushions. The company works with global partners that deliver auxiliary sleeping product range (Purple, 2020). Besides, Brown (2020) elaborates that the vision of the company is to ensure comfortable technology for standing, sleeping and sitting that will be helping the customers to live a comfortable life and to have a comfortable sleep. Purple mattress finds creative solutions to address complex issues of customers to make them satisfied.
Consumer Factors
There are several consumer factors such as culture, personal factors and social factors that affect the decision making of the consumer.
Consumer Behaviour – Cultural Factors
It has been denoted that culture is the determinant of consumer behaviour. The idea of culture is the quite complicated belief of behaviour of an individual that includes human society, social behaviour, traditions and customers. Culture needs to be examined when there is a need to attract customers. Mattress buying is an important decision that refers to the perception of every culture (Ramya & Ali, 2016). As an example, Asian cultures are mostly influenced by industrialization, and they tend to prefer traditional sleeping cultures. The best-suited sleeping system for Asian population is soft; hence, they tend to decide by relying on this thought.
Consumer Behaviour – Social Factors
Several social factors also refer to make an impact on consumer buying behaviour. Social factors have two subtypes, including reference groups and family. Under the influence of the reference group, there is a significant influence to buy any product, not just the mattress (Ramya & Ali, 2016). Reference groups and families tend to motivate the buying behaviour with their experience of using that product. An individual always refers to ask his or her reference group and family members before deciding to buy a mattress or any other product.
Consumer Behaviour – Personal Factors
Personal factors also tend to have an influencing effect on consumer behaviour. However, there are numerous personal factors. It has been among the significant aspect that affects consumer behaviour (Ramya & Ali, 2016). Personal factors include age, occupation, life cycle stage and many more. As an example, it must be denoted that every age factor needs a different type of mattress. Those who are in the age bracket of 20 and 30 buys the mattress upon their sleeping position and habit. Some of the individuals choose an optimal sleeping surface to have long term effects on their bodies while some settle with medicated ones.
Purchasing Process: Six Steps
Elaborated by Stankevich (2017), purchasing process comprises of six steps.
Problem Recognition
Stankevich (2017) specifies that problem recognition is among the essential step for the consumer in the decision process as the customer realizes the need for the product before the purchase. Some problematic factors tend to influence the customer to purchase such as noisy springs in the mattress, Uncomfortable mattress causing muscle stiffness, Lumps, wear and tear of fabric and some medical complications
Search for Information
Panwar et al. (2019) assess that customers in this stage start findings details, which could reveal the required solution against their issues because different customers approach friends, family members and colleagues immediately for recommendations. Also, it is essential for the mattress company to focus on its product and to build up authority
Evaluating Alternatives
Customers also tend to evaluate alternatives to choose the best among the mattresses. To choose the new mattress, the customer uses to evaluate some physical features such as comfortable zone, supportive, high-quality feature. At the same time, the evaluation is done to check the mattress quality.
Making Purchase Decisions
After exploration of the mattresses, the customer could easily choose an option. The decision making becomes comfortable with the alignment of different options. Thus, this middle stage makes the customers walk away towards purchasing.
Purchase
After making a purchasing decision and evaluation of alternatives, the customer move towards the payment process and the purple mattress will be ready to compete with the competitor.
Evaluation after Purchase
Evaluation after purchase is the foremost step as this helps the customer to identify if he took the decision or her is favourable or not. Sometimes, the decision is not favourable, and the customer needs to start from the in...
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