Case Study: Starbucks' Structure

Starbucks’ Structure Name: Course: Professor Name: (March 31, 2012) .  Starbucks’ Structure Starbucks Corporation is an international coffee company based in Seattle, Washington. It is the largest coffeehouse chain company in the world, with 19,435 stores in 58 countries worldwide. Starbucks sells espresso coffee, cappuccino, coffee mocha, drip brewed coffee, cold and hot drinks, salads, coffee beans, cold and hot sandwiches, pastries, snacks and many more (Hitt, 2008). In the organization Baristas are considered to be the face of Starbuck. They produce an uplifting experience for customers and make delicious and perfect drinks- one drink and one customer at a time. There are key responsibilities and essential job functions or description that a Barista is engaged in the company. A Barista is expected to act with integrity, knowledge and honesty that promote the values, culture and mission of Starbucks. Should, maintain a calm behavior during periods of unusual events to keep store operating to standards, and to present a positive example for the shift team. Should, anticipate customer and store demands by constantly evaluating customers and environment for cues. A Barista should be capable of communicating information to the manager, so that the team can respond as required to create the third place setting during each shift. Should, have the ability to assist with new partners training by positively bolstering successful performance and encouraging coaching as required (Michelli, 2006). A Barista should have the ability to contribute to positive team environment by recognizing changes or alarms in partner’s performance or morale and communicating them to the store manager. Should, also deliver excellent customer service to all customers by working with a customer first attitude and connecting with the customer. Discovers and responds to customer needs. Should, always follow Starbucks operational procedures and policies, including those for cash handling, security and safety, to assure the safety of all partners during each shift (Hitt, 2008). A Barista should maintain an organized and clean workplace so that partners can locate product and resources as required. Should, also maintain consistent and regular attendance and punctuality. Should, be capable, of providing quality whole bean, beverages, and food products consistently for all customers, by adhering to all presentation and recipe standards. Follow safety, health and sanitation guidelines for all products. Should, also be capable of recognizing and reinforcing team and individual accomplishments by using existing methods of organization (Michelli, 2006). They have numerous job specifications that a Barista is required to obtain. A...