Lee and Mary's Gourmet Ice Cream's IT Globalization Plan

Lee and Mary's Gourmet Ice Cream Globalization Plan
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* Summarize the Current State of Each of the Following Established Technologies Related to the Targets in the Company's IT Globalization Plan.
The current data storage is not only costly but also hardware intensive. The plan indicates replacing or enhancing the current data capacities to facilitate international expansion. Dauvergne (2020) argues that data storage is critical for the company's productivity and globalization. In this context, there are various weaknesses concerning data storage evident in the plan: inadequate data storage capabilities, outdated storage technologies, insufficient backup, and inadequate recovery mechanisms. These weaknesses affect the company's overall scalability and performance since they influence decision-making and operations due to data loss, reduced accessibility to crucial information, and system downtime. The current Unified Communications System depicts inefficiency and ineffectiveness, particularly in recent cloud-based applications. The plan seeks to develop an automatic sales management system to facilitate globalization. The weaknesses of the Unified Communication System include ineffective communication channels, limited scalability, and integration failure between emailing systems, messaging tools, and conferencing (Dauvergne, 2020). Such deficiencies could adversely affect collaboration and smooth communication, thus delaying decision-making and reducing productivity and miscommunication.
The current Enterprise Resource Planning (ERP) functionality does not support Lee and Mary's Gourmet Ice Cream's international expansion. According to Ursacescu et al. (2019), ERP systems are crucial for integrating and coordinating information to augment business operations. The plan shows the need to develop scalability and sustainability of the IT infrastructure to enhance expansion. The ERP system's weaknesses include outdated software, integration with other systems, inefficient reporting functionalities, and low customization abilities, which could hamper seamless business processes and accurate financial reporting. These weaknesses may cause operational inefficiencies as well as destroy the company's capacity to address market needs. In addition, the current Point-of-Sale (POS) framework is operated manually. The plan focuses on getting external IT operations to promote the primary ice cream business. The POS system weaknesses include insufficient inventory management, limited scalability, the absence of sales analytics in real-time, and inefficient transaction processing. These flaws could adversely affect consumer experience, decrease operational capabilities and sales tracking and thus influence the ability of the company to remain sustainable in the international market. In addition, Lee and Mary's Gourmet Ice Cream currently leverage a disintegrated Customer Relationship Management (CRM) framework. In this context, the company's information systems globalization plan demands a better network architecture to augment information-sharing capabilities. The weakness of the CRM system in the project includes inadequate lead management, unreliable customer data, lack of integration with other systems, and the absence of individualization features. These weaknesses could affect the company's control of consumer relationships, hinder marketing efforts, as well as impact consumer satisfaction and retention (Ferrer-Estevez & Chalmeta, 2022).
* Recommend Changes to the "Activities" Section of the "Data Storage" Target in the IT globalization Plan, Justifying how the Recommended changes will Better Meet Stated Company Objectives and Goals and how these changes will Improve Company Performance.
Some changes should be made to the "Activities" section of the data storage target with the globalization program. It should be noted that the current data storage architecture needs to be extensively evaluated, including performance, ability, and scalability needs. This extensive evaluation will increasingly assist in pointing out the current shortcomings and promote targeted improvements. The company should upgrade data storage to implement enterprise-class solutions which can hold the expected data volume growth. Such advancement to enterprise-class solutions will oversee adequate performance and capacity, thus ensuring the company can address increased data needs. The company should implement a comprehensive backup and disaster recovery approach to enhance data integrity and mitigate data loss risks. In this vein, implementing the backup and disaster recovery strategy will reduce the effects of possible data loss occurrences and thus augment business continuity. Also, the company should develop and initiate the process of managing the data lifecycle to manage data storage effectively and maximize the use of resources. Effective data lifecycle management will maximize storage resources and decrease expenses. Data storage is fundamental in increasing productivity (Dauvergne, 2020). By incorporating these changes, Lee and Mary's Gourmet Ice Cream will improve the weaknesses of data storage and enhance global performance.
* Recommend Changes to the "Activities" section of the "Unified Communications
System" target in the IT globalization Plan, Justifying how the Recommended Changes
will better Meet Stated Company Objectives and Goals, as well as How these Changes will
Improve Company Performance.
Changes to the "Activities" section of the Unified Communication System target are necessary. The existing Unified Communication System should be assessed to identify gaps and drawbacks in collaboration features and communication channels. This assessment will pinpoint grey areas where there is an absence of collaboration features and communication channels. The company should choose and develop an integrated communication site that facilitates seamless communication, such as an emailing system, messaging tools, and conferencing. The integrated communication platform will facilitate smooth communication and effective collaboration across the company's international branches and thus enhance effective decision-making. The company should improve Unified Communications System's performance and scalability to address the escalated global communication needs. This enhancement of performance and scalability will ensure effective handling of communication demands as the company seeks business globalization (Mohammed, 2020). The above-recommended changes are tailored to ensure the company's objectives are successfully achieved. Lastly, the shifts enhance the firm's overall performance by addressing the weaknesses of the Unified Communications systems.
* Recommend Changes to the "Activities" Section of the "ERP" target in the IT
Globalization Plan, Justifying How the Recommended Changes Will Better Meet Stated
Company Objectives and Goals, as well as how these Changes Will Improve Company
Performance.
Changes should be made to ERP target activities to realize the company's set objectives. An extensive review of the existing ERP system functionalities should identify gaps and improvement areas. This comprehensive review will pinpoint the deficiencies in the ERP system and places for the company to improve. The company should engage various integral stakeholders from each department to present their specific needs and concerns. Such engagement will enhance the equal representation of every department's needs and concerns during selection. Also, the company executives should examine ...