Balanced Score Card of Haglund Department Store
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Read the Haglund Department Store case in the textbook and answer the questions (Qs 1, 2, 3a and 3b). Upload your answers to the questions as a pdf file.
A few notes/tips:
You can prepare your answers in almost any program/app - e.g., Microsoft word, powerpoint, etc. Just make sure to save your file as a pdf at the end, and upload the pdf file.
You may want to use boxes for each of the four sections of the balanced scorecard to organize your balanced scorecard.
Question 1 asks you to use arrows to show links, however that may be difficult to do. Feel free to describe the links in notes above or below your balanced scorecard, instead of using arrows in the scorecard itself. However you choose to present it, make sure you do not skip this step. Make sure to explain or show the links.
Remember that you do not have to use all of the measures listed in the case. Use only the ones that you think are most relevant given Haglund's strategy. (Part of creating a good balanced scorecard is choosing which measures NOT to use.)
There are no right answers for this case. The key is to think carefully about each question, and to provide a thoughtful answer and clear explanations of your reasoning. You will be graded on the completeness of your answers.
Make sure to answer each question/question part!
Balanced Score Card
Student’s Name
Institutional Affiliation
Course
Instructor
Date
Balanced Score Card
The four questions to the Haglund Department Store case are answered as below. The table below shows the Balanced Score Card.
Financial
Total sales revenue (+)
Unsold inventory at the end of season as percentage of total cost of sales (-)
Profit per employee (+)
Total profit (+)
A decrease in the unsold inventory is linked to an increase in total sales revenue and Total profit, an increase in total sales revenue is linked to an increase in Profit per employee and an increase in Total profit, an increase in Total profit is linked to an increase in Profit per employee.
Customer
Percentage of charge account bills containing errors (-)
Customer satisfaction with accuracy of charge account bills from monthly customer surveys (+)
Written-off accounts receivables (bad debts) as a percentage of sales (-)
A decrease in the Percentage of charge account bills containing errors is linked to an increase in customer satisfaction with accuracy, a decrease in Written-off accounts receivables is linked to an increase in Total profit and Profit per employee.
Internal Business Processes
Average age of accounts receivables (-)
A decrease in the Average age of accounts receivables is linked to a decrease in Written-off accounts receivables
Learning and Growth
Percentage of salesclerks trained to correctly enter data on charge accounts slips (+)
An increase in the Percentage of salesclerks trained is linked to a decrease in the Percent...
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