Communication and Techniques on Being a Good Listener

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Chapter Review Question
The first technique to being a good listener is facing the speaker and maintaining eye contact. This technique communicates to the other person that they have your full attention and that you are eager to hear their message. The second technique is listening to non-vernal cues including facial expression and body language. Paying attention to the other person’s non-verbal cues improves one’s ability to decode the message being communicated. The third technique is not interrupting when the other person is speaking. Interruptions can sidetrack the conversation and therefore waiting for one’s turn ensures that the discussion remains on track. The fourth technique is listening without judging. Maintaining a non-judgmental attitude is crucial to truly understanding the other person’s point of view or message (Whitmore). The fifth technique is showing that you are listening. It is important to provide positive feedback to the other person like nodding the head, smiling, or making affirmative replies to encourage the speaker to continue.
Quiz Chapter 8
1 The Power Process: “Employ your word” refers to the ladder of powerful speaking. The characteristics that distinguishes the bottom rung of this ladder from the upper five rungs is: Obligation
2 You can listen skillfully to a speaker even when you disagree with that person’s viewpoint. True
3 “You always interrupt when I talk” is a complaint. An effective way to restate this as a request is: “Please let me finish speaking before you talk.”
4 According to the text, the most effective listeners remain totally silent while another person speaks. False
5 In contrast to verbal messages, non-verbal messages include your posture, gestures, and style of clothing.
6 According to the text, people who master public speaking are able to eliminate their fear of getting up in front of an audience. False
7 Effective “I” messages include: Any or all of the answer choices
8 Skilled writers assume that people will read every word in your message when it appears online. False
9 From the list below, choose effective examples of an “I” message: Both c and d.
10 Which of the following is an example of an effective thesis statement? Student success depends on strategies that can be learned. (Ellis and Toft)
Practicing Critical Thinking
Step 1
The names of at least seven people who have positive influenced my life are Matt White (friend), Kate Bullock (friend), Oliver Green (friend), Diana Knowles (friend), Teresa M. Amabile (research director at Harvard Business School).
Step 2
I am very grateful to Matt White and I would give him a score of 5. I am very grateful to Kate Bullock and I would give her a score of 5. I am quite grateful to Oliver Green and I would give him a score of 4. I am quite grateful to Diana Knowles and I would give her a score of 4. I am grateful to Teresa M. Amabile and I would give her a score of 3.
Step 3
I have fully communicated my appreciation to Matt White and I would give my gratitude a score of 5. I have fully communicated my appreciation to Kate Bullock and I would give m...