Management and Organizational Behavior: Designing Your Organization
Your assignment should be no longer than two typed pages, single spaced, excluding your organizational charts. Your organizational chart must be typed. Do not copy and paste an organization chart from the web or any other source. Use WORD draw: use textboxes and lines. Background: Organization is a way of gaining some control over an unreliable environment Thus, from an organization’s (firm, company) perspective, organization is a way of gaining control of the processes, which produce an end product or service. You recall that the environment provides an organization with inputs, which include raw materials, human resources, and financial resources. Then, these raw materials with the assistance of human and financial resources produce a service or product, also referred to as throughput, which involves technology. The product or service produced, or output, goes to customers. Ultimately, it is the uncertainty and complexity of the environment and the technology used that determine the complexity of an organization. To understand how companies/firms organize their business processes, you will select one of the following businesses to organize: 1. A copy or printing shop 2. A fast-food restaurant And I select 2. "A-fast-food restaurant" Please answer the following questions: 1. After you have selected one of the two businesses above, write down the mission or purpose of the organization in a few sentences. 2. What are the specific tasks that must be completed to accomplish the mission (your business objective/output)? Think about the input→throughput→output system, when you are describing specific tasks. 3. Based on the specifics in number 2, develop an organizational chart. Remember, each position in the chart will perform a specific task or is responsible for a certain outcome. 4. You are in your third year of operation, and your business has been very successful. You want to add a second location a few miles away. What issues will you face running the business at two locations? 5. Five more years go by and the business has grown to five locations in two cities. How do you keep in touch with it all? a) What issues of control and coordination have arisen? b) Draw an up-to-date organizational chart and explain your rationale for it. 6. Twenty years later you have 75 business locations in 5 states. a) What are the issues and problems that have to be dealt with now that your organization has grown geographically and how can those problems be addressed through organizational structure? b) Draw an organizational chart for these 75 locations in 5 states.
Management and Organizational Behavior (MGMT307), Winter 2014
Assignment 3
Due, Thursday, February 27, 2013
YOU AND DESIGNING YOUR ORGANIZATION[1]
Background:
Organization is a way of gaining some control over an unreliable environment Thus, from an organization’s (firm, company) perspective, organization is a way of gaining control of the processes, which produce an end product or service. You recall that the environment provides an organization with inputs, which include raw materials, human resources, and financial resources. Then, these raw materials with the assistance of human and financial resources produce a service or product, also referred to as throughput, which involves technology. The product or service produced, or output, goes to customers. Ultimately, it is the uncertainty and complexity of the environment and the technology used that determine the complexity of an organization.
To understand how companies/firms organize their business processes, you will select one of the following businesses to organize:
- A copy or printing shop
- A fast-food restaurant: I select number2 “A fast-food restaurant”
Please answer the following questions:
- After you have selected one of the two businesses above, write down the mission or purpose of the organization in a few sentences.
- What are the specific tasks that must be completed to accomplish the mission (your business objective/output)? Think about the inputàthroughputàoutput system, when you are describing specific tasks.
- Based on the specifics in number 2, develop an organizational chart. Remember, each position in the chart will perform a specific task or is responsible for a certain outcome.
- You are in your third year of operation, and your business has been very successful. You want to add a second location a few miles away. What issues will you face running the business at two locations?
- Five more years go by and the business has grown to five locations in two cities. How do you keep in touch with it all?
a) What issues of control and coordination have arisen?
b) Draw an up-to-date organizational chart and explain your rationale for it.
- Twenty years later you have 75 business locations in 5 states.
a) What are the issues and problems that have to be dealt with now that your organization has grown geographically and how can those problems be addressed through organizational structure?
b) Draw an organizational chart for these 75 locations in 5 states.
Your assignment should be no longer than two typed pages, single spaced, excluding your organizational charts. Your organizational chart must be typed. Do not copy and paste an organization chart from the web or any other source. I suggest you use WORD draw: use textbo
[1] Adapted from Richard L. Daft, Organization Theory and Design, 9th Edition, Thompson-South Western, page 126.
Instructor:
Course:
Date:
Designing a fast food company
Mission/purpose of the organization
To ensure that every other customer is treated with utmost professionalism, in the most friendly, timely and courteous manner, without any form of prejudice. To ensure that all our delicious and healthy foods and beverages that are sold meet the highest of the standards in cleanliness, safety and freshness. To cultivate a supportive working environment that is not just rewarding but also comfortable. Where every other staff is accorded their basic rights as a human to personally develop as they develop the company goals. To be law abiding for the wellbeing of the state, customers, staff and the business. To participate and create opportunities in the community in a bid to empower our society today and future generations, because serving people is not a job but a passion.
Specific Tasks
One of the core aspects of the business is going to be the way it handles its customers. Every other person likes the fact that they are served with utmost respect. At Epic Munchies we understand that customers have diverse tastes and preferences and this is the unique nature of the society. All our staffs are highly trained and understand the basics of professionalism. Other than that the company has set up a number of policies that protect the customers from being treated unfairly or in any manner that indicates lack of respect and dignity.
To make sure that all the delicious foods are delivered with utmost quality, the company maintains very strict standards for its supplies to make sure that the customers get the best. The company understands that for there to be a quality product, there must be a quality inputs, which spreads from raw materials such as the ingredients the human resources and the technology to boot. Every other product that is served at the Epic is specially crafted by some of the most creative minds in the business and this is the reason, the menus are always inviting to the regular customers and those visiting for the first time. Quality and innovativeness are at the heart of the core mission, which ensures that every other customers that comes through the door leaves satisfied, whether they found what they were looking for or not. The Epic Munchies is the place where the families can come for any meal from breakfast to special occasions such as dates. The customer has the option of ordering deliveries within a three mile radius or, they can come to the restaurant for excellent service in the serine environment and at the same time, they can take away their favorite delicacies in health and safe packaging.
The human resources is one of the key aspects that the company has taken great lengths to make sure that it is accorded all the necessary power to create and serve. Without the right human resources and with the right resources that are poorly treated is part of the process of taunting disaster in the service business. Every other staff is treated with utmost respect as they are the direct contact between the customers and the business. The business has set up policies that look into the welfare of the staff so as to make sure that they have best working environment which they can then transfer to the customers. The environment is positive enough to make sure that the staffs are in a position to develop themselves as they develop the goals and objectives of the company.
The legal system is part of the business as there are strict guidelines and policies, which will drive this business to the next level. To make sure that the business is safe for all the customers and the staff, the company has strictly chosen to abide by the laws, which is part of being responsible and setting the example in the society.
Organizational chart at one year
256222523495Managing director 00Managing director Man
299085023431500
1247775111125Operations manager 00Operations manager 3657600111125Finance officer 00Finance officer
23431504572000
150495020955002038350217170Catering officer 00Catering officer 685800217170Stores supervisor 00Stores supervisor -628650217170Procurement officer 00Procurement officer
17811751041400046672517081500
2628900127000001190625127000002038350237490Caterers 00Caterers 685800237490Stores operators 00Stores operators
After managing the business for two years, it has proved profitable enough and there is a consideration of taking a bold step opening a ...
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