Human resource Planning, Recruitment and Selection

Running Head: Human resource Planning, Recruitment and Selection
Insert Name
Insert Course Title
Insert Instructor`s Name
Date
1.1COMPANY BACKGROUND INFORMATION
Delaware North was incorporated in 1915. It was initially named after its founders as Jacob Brothers. The current Company`s name was put into use in 1980 with its core objective being the provision of food service and hospitality management to its clients. Currently, the company provides corporate dining, conference, public catering and sales banqueting. The Company incorporates various branches in different regions including Australia, New Zealand, and UK.
Since its incorporation, the Company has performed magnificently and its operations have been expanding and it has included train stations, airports and resorts in its service provision. The hospitality department is being configured in major landmarks like Yosemite National Park, Grand Canyon and Kennedy Space Center Visitor Complex among others. This has gone along way in providing the clients with serene environment and therefore large numbers of clients are attracted (Devanna 1984).
The company`s vision is to achieve the standard of a well preferred product and service provider which will satisfy the consumer`s needs and also ensuring the shareholders of the Company are well catered for in terms of there returns.
The Company`s mission is to ensure that the highest consumer satisfaction is guaranteed; the drive is to be the best industry in the economy; to provide excellent services and products to the clients; maximize returns and mange responsibly; and also to promote culture embodied with creativity, stability and integrity.
The business structure of Delaware Company international is as shown.
SINGAPOREHOSPITALITY & CATERING
1.2MANAGEMENT PHILOSOPHY
Over the years the Company has been in operation, its major managerial philosophy is to ensure complete satisfaction of the various individuals. For instance, the Company ensures that the employees are well remunerated in order to boost their morale, shareholders returns are well construed, and the customers are provided with excellent services both in food and hospitality services (Dessler1999).
The managerial implication is to meet the strategic goals set by the Company and one way of doing so is by ensuring that the various personnel are well catered for. In some instances, management should incorporate any technological advancement prevailing in the economy for it to be more competitive.
1.3HR PHILOSOPHY
The Company`s Human Resource philosophy is to provide for high respect for individuals. For any success in the organization, various personnel have to be treated with high code of respect. Generally, the HR management aims at optimizing the human potential and in order to realize the maximum returns. It dos not encourage gender discrimination but fosters equality in the employment of individuals. The Company`s strategy is to employ individuals who have the preferred qualifications and this will enhance the competitive nature of the Company (Daft 2003).
2.0RECRUITMENT STRATEGIES FOR RESTAURANT MANAGER
For overall Recruitment strategies, appreciate if you could add in the following:
* Organization chart for Singapore Branch
Restaurant manager
Finance & AccountingHuman ResourcesFood & BeverageMarketing & SalesRooms
Reservations Food productionRecruitment Sales Credit control
House keeping Room ServiceSelection MarketingPurchasing
Front office Food ServicesRewarding PRProcurement
Laundry CateringTraining Advertising Financing
Engineering StewardingWelfare Accountancy
SecurityPayroll
* list of positions available/opening
The positions that are available are:
* Restaurant manager
* Assistant manger
* Pastry Chef
* Stewards/ Servers (15 positions)
* Cashiers
* Accounts receivable clerk
* Front Desk agent
* Night Auditor
* Mail & Information clerk
* Reservation Agent
* Qualification/criteria
Restaurant manager and Assistant manager
Qualifications
1 Bachelor of Science degree in the hotel management. A combination of education and practical work experience will be considered an added advantage.
2 Excellent organizational skills
3 Great intercultural and interpersonal skills
Reports to: General Manager
Pastry Chef
1 Degree or Diploma in the field of culinary management and one year working experience in a busy Hotel.
2 Excellent management and communication skills
Night Auditor
1 A university degree in Accounting plus a 1 years working experience
2 Membership to a Professional body
3 Report writing Skills
Cashiers & Accounts Receivable clerk
1 A diploma in accounting, working experience will be an added advantage
2 Ability to work in odd hours
Front Desk agent/ mail & Information clerk/ Telephone operator
1 Certificate in Front office operations and previous work experience.
2 Ability to work under pressure and great interpersonal skills.
Stewards/ Servers
1. Graduate in Hotel management
2. Ability to serve clients with delicious and Healthy dishes
3. Excellent communication and oral skills, efficiency in collection and sending of orders.
4. Debonair and soft spoken
Reservation Agent
1. A High school Graduate
2. Experienced in Hotel reservation
3. Good client service
4. Record keeping & management skills
Positions to be sourced internally or external
The managerial positions of Restaurant manager and Assistant manager, Cashiers, Accounts receivable clerk, front desk agent, reservation agent, Mail& information clerk and night auditor will be externally sourced from a recruiting agent (Headhunter). This due to the high costs of recruiting.
The waiters will be internally sourced. This is because the market in Singapore is competitive and for new entrants service will be of high consideration for survival in the market.
Action plan timeline
Applications are open up to and including 15 March 2011. Interviews will follow thereafter.
Note: Only shortlisted candidates will be contacted
2.1 VACANCIES ARISING
Delaware has opened another Company`s branch in Singapore specifically a restaurant and therefore the need for a qualified restaurant staff. In Singapore, the company will be interested in food, catering and Accommodation services. The posts have been created after a managerial decision to expand its operations in the major Singapore landmarks.
2.2THE IDEAL CANDIDATES
The restaurant staff will have the responsibility and accountability in planning, execution, and delivery of Company`s operations to achieve the optimality in customer utility maximization. The staff will also provide relevant information to the Head of Operations in order to enhance customer services, revenue flows and the products.
The ideal persons should be able to face the challenges in the Company`s operations for instance should be able to come into contact with alcoholic drinks and in some instances be able to sell them to the clients. The individuals should be able to easily coordinate the sensory information, exposure to high temperatures, noisy environment, mobility of the employee and also their physicality as one is entitled to carry and lift products (Cheatle 2001).
2.3RECRUITMENT SOURCES
For the objective of non-discrimination and equal employment opportunities, both external and internal sourcing will be done concurrently.
2.3.1INTERNAL SOURCING
The internal memo, which will be accompanied with the job description, will be issued to the varied departments in the Company and they will be able to see the various job opportunities available. Interested Employees who meet the requirements are encouraged to apply and submit their applications before the stipulated date.
Advantages for Internal Sourcing
* It serves as a reward for the good work of the present employees
* Cost effective
* Motivating to employees
* It is a method of performance appraisal
* It is a good method of promotion
Disadvantages for Internal Sourcing
* Lead to rivalry and hatred over promotions
* May lead to selection of unqualified staff
* Reinforces the prevailing negative culture
* Risks "inbreeding" in the company
* It requires strong management system on performance
Its main advantage is that it yields employees who are well conversant with the Company`s operability. This is an added advantage to those who are interested in the post as the Company will not incur excessive costs of training and development of workers.
...