Nurse Next Door Performance Management

Nurse Next Door Performance Management
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Nurse Next Door Performance Management
Table of Contents
Introduction…………………………………………………………………………………..3
Nurse Next Door Description………………………………………………………………..3
Organizational Strategy……………………………………………………………………..4
Nurse Next Door Work Culture…………………………………………………………….5
Work Culture and Environment……………………………………………………………6
What is it Like to Work at Nurse Next Door?……………………………………………...6
Performance Management and Strategic Planning………………………………………..7
Recommendations to Nurse Next Door’s Franchise Owner on How to Manage the Performance of the Virtual Team…………………………………………………………...8
The Core Components of the Performance Management Process………………………..9
Setting Expectations………………………………………………………………………….9
Assessing and Providing Feedback…………………………………………………………10
Development…………………………………………………………………………………10
Conclusion……………………………………………………………………………………11
References……………………………………………………………………………………13
Introduction
Performance management is crucial in creating organizational effectiveness and employee performance standards. In particular, it entails the continuous process that an organization uses to improve its performance by establishing a team and individual goals that align with the strategic objectives of a firm, determining how to achieve goals, assessing and reviewing the progress, and developing the skills, people’s abilities, and knowledge. Performance management helps managers to identify and address problems that might arise. For example, these individuals can monitor their teams’ performance by using tracking mechanisms, which can be technological or human-oriented. Proper performance management ensures that managers check their employees regularly and identify problems when they arise to keep everyone on the right path. Additionally, it improves levels of workers’ engagement, company productivity, and employee retention. The Nurse Next Door’s performance management program will significantly enhance the company’s operational effectiveness by ensuring that employees working in the virtual environment can collaborate and communicate effectively to meet the set goals.
Nurse Next Door Description
Nurse Next Door was established in 2001, and it provides home care services. The caregivers from this company make lives better for individuals where they feel most comfortable. Nurse Next Door offers services 24/7, manages everything for the client, and fosters flexibility for people to experience peace of mind (Nurse Next Door, 2021). Specifically, the firm believes that life is better when seniors are provided with caregiving services in the comfort of their homes. Nurse Next Door believes that its caregivers not only focus on people’s healthcare needs but also care about them. For instance, healthcare providers prepare meals for their clients, remind clients about taking their medications, go grocery shopping, and take them out for a walk in the park. Nurse Next Door has a rigorous hiring process to ensure that they employ individuals who have passion for what they do. For example, caregivers are selected based on their hobbies, languages, and personalities. In that light, all nurses are highly qualified, willing to do everything to take care of their patients, and are attentive. Caregivers encourage independence, build relationships, supportive, flexible, and passionate about helping clients.
Organizational Strategy
An organizational strategy specifies how a firm allocates resources to support its daily operations. Nurse Next Door emphasizes caring for its clients. The firm manages everything for its clients by ensuring that they receive quality home care services. Nurse Next Door hires highly qualified caregivers who are capable of offering the best services for their clients. The most significant thing is that these nurses create a good relationship with their clients (Wei et al., 2019). The primary purpose of Nurse Next Door is to make lives better for its clients. As such, its core values are admiring people, finding a better way of life, WOW customer experience, and being passionate about making a difference. Nurse Next Door has made a significant difference in Canada and the United States of America (USA). The company uses a franchise model to facilitate growth and development in distinctive places. In particular, offering home care services for seniors is what Nurse Next Door does the best. The firm makes decisions, fires, and hires using its core values. Besides, the senior care sector in North America is big and growing rapidly. In 2009, older adults comprised 12.9% of Americans, meaning that 1 out of 8 people is a senior. By 2030, Baby Boomers will be over 65 years older, where 1 out of 5 individuals will be a senior (Nurse Next Door, 2021). As a result, Nurse Next Door ensures that seniors can get all the services they need in the comfort of their homes.
Nurse Next Door Work Culture
Nurse Next Door is one of the company’s with the most admired corporate culture in Canada. Employees work in a team to ensure that seniors get the help they need at any time from highly qualified caregivers who are passionate about working with older adults. Nurse Next Door provides relevant training to its nurses to ensure that they cater to the needs of seniors together with their families entirely. When hiring caregivers, the firm finds individuals who are caring, kind, and want to make a positive difference in others’ lives. Notably, the culture of caring should be depicted in the virtual team. Since Nurse Next Door has an already established work culture, it will not be challenging to ensure that the same is retained in the online environment. Nurse Next Door franchise should develop clear policies and communicate them to their employees effectively. Besides, working with a virtual team requires setting clear and specific goals to avoid confusion, which can adversely affect the quality of services. For example, all caregivers should understand that Nurse Next Door prioritizes caring by ensuring that clients’ needs are addressed fully. Employees who comply with set policies should be rewarded to motivate others. Despite the company operating in a virtual environment, employees should be allowed to meet and interact physically. For instance, Nurse Next Door can organize a party to bring workers together so that they can share their experiences and knowledge to improve home care services. In some cases, employees feel lonely when working alone in a virtual environment, particularly if they encounter challenges that are beyond what they can handle.
Work Culture and Environment
Banaszak-Holl et al. (2015) assert that organizational culture significantly affects creating a satisfactory working environment. Cultural values affect all aspects of an organization’s life even when the management team is not physically present (Banaszak-Holl et al., 2015). In the scenario at hand, the Nurse Next Door franchise has a virtual environment, meaning that managers and supervisors will not be present to oversee how employees are performing. In that light, the firm should have a clear work culture that forms a conducive working environment for employees remotely. For example, Nurse Next Door should select an existing app or create one that brings workers together. In any organization, employees must communicate and help each other to overcome various challenges. When dealing with seniors, anything can happen, including the loss of life. However, due to the established relationship between caregivers and their clients, it can be challenging to accept that someone’s life has come to an end. During such instances, employees in the virtual environment need others to help them overc...