Funding Strategy and Cultivating a Knowledge-Sharing Culture

Funding and Building a Knowledge-Sharing Culture
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Funding and building a knowledge-sharing culture
Measuring knowledge management systems
Knowledge Management is defined as capturing, distributing, and using knowledge effectively ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"Smo2hKXR","properties":{"formattedCitation":"(Koenig, 2018)","plainCitation":"(Koenig, 2018)","noteIndex":0},"citationItems":[{"id":169,"uris":["http://zotero.org/users/local/WvZUWaY4/items/3HHNIYK4"],"uri":["http://zotero.org/users/local/WvZUWaY4/items/3HHNIYK4"],"itemData":{"id":169,"type":"webpage","container-title":"KMWorld","title":"What is KM? Knowledge Management Explained","URL":"/About/What_is_Knowledge_Management","author":[{"family":"Koenig","given":"Michael E. D."}],"accessed":{"date-parts":[["2021",4,15]]},"issued":{"date-parts":[["2018",1,15]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Koenig, 2018). Knowledge Management (KM) Is an approach to identify, utilizing, retrieving, and sharing an enterprise's information ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"561ljNTo","properties":{"formattedCitation":"(Koenig, 2018)","plainCitation":"(Koenig, 2018)","noteIndex":0},"citationItems":[{"id":169,"uris":["http://zotero.org/users/local/WvZUWaY4/items/3HHNIYK4"],"uri":["http://zotero.org/users/local/WvZUWaY4/items/3HHNIYK4"],"itemData":{"id":169,"type":"webpage","container-title":"KMWorld","title":"What is KM? Knowledge Management Explained","URL":"/About/What_is_Knowledge_Management","author":[{"family":"Koenig","given":"Michael E. D."}],"accessed":{"date-parts":[["2021",4,15]]},"issued":{"date-parts":[["2018",1,15]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Koenig, 2018). There are two measurement systems measured on the performance of KM systems in an organization.
Technological, Human and Financial Resources-based Measurement
To determine whether the current KM systems are effective, the organization needs to evaluate its technological, human, and financial resources ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"p63Sdl9X","properties":{"formattedCitation":"(Shannak, 2009)","plainCitation":"(Shannak, 2009)","noteIndex":0},"citationItems":[{"id":170,"uris":["http://zotero.org/users/local/WvZUWaY4/items/L4N787DE"],"uri":["http://zotero.org/users/local/WvZUWaY4/items/L4N787DE"],"itemData":{"id":170,"type":"article-journal","container-title":"European Journal of Scientific Research","issue":"2","title":"Measuring Knowledge Management Perfomance","volume":"35","author":[{"family":"Shannak","given":"Rifat O."}],"issued":{"date-parts":[["2009"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Shannak, 2009). Shannak states that knowledge management implementation leads to both tangible and intangible results ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"G3han30B","properties":{"formattedCitation":"(Shannak, 2009)","plainCitation":"(Shannak, 2009)","noteIndex":0},"citationItems":[{"id":170,"uris":["http://zotero.org/users/local/WvZUWaY4/items/L4N787DE"],"uri":["http://zotero.org/users/local/WvZUWaY4/items/L4N787DE"],"itemData":{"id":170,"type":"article-journal","container-title":"European Journal of Scientific Research","issue":"2","title":"Measuring Knowledge Management Perfomance","volume":"35","author":[{"family":"Shannak","given":"Rifat O."}],"issued":{"date-parts":[["2009"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Shannak, 2009). As a result, organizations have primarily focused on the tangible results of proper knowledge management. Consequently, organizations have focused on the financial resources measurement system, ignoring other vital aspects of KM measurement ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"DFISWm2Q","properties":{"formattedCitation":"(Shannak, 2009)","plainCitation":"(Shannak, 2009)","noteIndex":0},"citationItems":[{"id":170,"uris":["http://zotero.org/users/local/WvZUWaY4/items/L4N787DE"],"uri":["http://zotero.org/users/local/WvZUWaY4/items/L4N787DE"],"itemData":{"id":170,"type":"article-journal","container-title":"European Journal of Scientific Research","issue":"2","title":"Measuring Knowledge Management Perfomance","volume":"35","author":[{"family":"Shannak","given":"Rifat O."}],"issued":{"date-parts":[["2009"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Shannak, 2009). In doing so, organizations ran the risk of improper results as, at times, KM implementation may not be proportional to a high overall performance of the organization. Still, the level of knowledge among the organization members is increasing ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"HAPQZDqL","properties":{"formattedCitation":"(Shannak, 2009)","plainCitation":"(Shannak, 2009)","noteIndex":0},"citationItems":[{"id":170,"uris":["http://zotero.org/users/local/WvZUWaY4/items/L4N787DE"],"uri":["http://zotero.org/users/local/WvZUWaY4/items/L4N787DE"],"itemData":{"id":170,"type":"article-journal","container-title":"European Journal of Scientific Research","issue":"2","title":"Measuring Knowledge Management Perfomance","volume":"35","author":[{"family":"Shannak","given":"Rifat O."}],"issued":{"date-parts":[["2009"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Shannak, 2009). To correctly measure KM systems' effectiveness, organizations must consider the technological and human resources as well. To best evaluate the technical, human and financial resources, SHannak calls for the use of performance indicators, explicitly highlighting knowledge management systems' progress ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"RJs5eWhN","properties":{"formattedCitation":"(Shannak, 2009)","plainCitation":"(Shannak, 2009)","noteIndex":0},"citationItems":[{"id":170,"uris":["http://zotero.org/users/local/WvZUWaY4/items/L4N787DE"],"uri":["http://zotero.org/users/local/WvZUWaY4/items/L4N787DE"],"itemData":{"id":170,"type":"article-journal","container-title":"European Journal of Scientific Research","issue":"2","title":"Measuring Knowledge Management Perfomance","volume":"35","author":[{"family":"Shannak","given":"Rifat O."}],"issued":{"date-parts":[["2009"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Shannak, 2009).
Strategy-based Measurement
KM systems are also measured based on a KM strategy put in place by management before implementing the KM system ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"hp0zp0fW","properties":{"formattedCitation":"(Shannak, 2009)","plainCitation":"(Shannak, 2009)","noteIndex":0},"citationItems":[{"id":170,"uris":["http://zotero.org/users/local/WvZUWaY4/items/L4N787DE"],"uri":["http://zotero.org/users/local/WvZUWaY4/items/L4N787DE"],"itemData":{"id":170,"type":"article-journal","container-title":"European Journal of Scientific Research","issue":"2","title":"Measuring Knowledge Management Perfomance","volume":"35","author":[{"family":"Shannak","given":"Rifat O."}],"issued":{"date-parts":[["2009"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Shannak, 2009). Various organizations will have their strategy for implementing KM, depending on their different goals and objectives. Shannak, quoting other authors, gives multiple examples of techniques that organizations can use. Nonaka and Takeuchi state that knowledge should be measured against the knowledge's accessibility and transformation ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"qHqIx8N6","properties":{"formattedCitation":"(Shannak, 2009)","plainCitation":"(Shannak, 2009)","noteIndex":0},"citationItems":[{"id":170,"uris":["http://zotero.org/users/local/WvZUWaY4/items/L4N787DE"],"uri":["http://zotero.org/users/local/WvZUWaY4/items/L4N787DE"],"itemData":{"id":170,"type":"article-journal","container-title":"European Journal of Scientific Research","issue":"2","title":"Measuring Knowledge Management Perfomance","volume":"35","author":[{"family":"Shannak","given":"Rifat O."}],"issued":{"date-parts":[["2009"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Shannak, 2009). Knowledge management systems are measured against a strategy that explicitly sets out goals for knowledge to be accessible and flow from one person to another. If the system fulfills the plan, then it is considered a success. Wiig states that the goal should specify for KM systems that are organized ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"9cbpTXvG","properties":{"formattedCitation":"(Shannak, 2009)","plainCitation":"(Shannak, 2009)","noteIndex":0},"citationItems":[{"id":170,"uris":["http://zotero.org/users/local/WvZUWaY4/items/L4N787DE"],"uri":["http://zotero.org/users/local/WvZUWaY4/items/L4N787DE"],"itemData":{"id":170,"type":"article-journal","container-title":"European Journal of Scientific Research","issue":"2","title":"Measuring Knowledge Management Perfomance","volume":"35","author":[{"family":"Shannak","given":"Rifat O."}],"issued":{"date-parts":[["2009"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Shannak, 2009).
Performance Indicators
As indicated before, performance indicators provide a base for measuring all the successes of a KM system. The categories of performance indicators are process, human, and IT. The process looks at how the KM system is benefitting the organization through its procedures. The performance indicators here include the quality of knowledge, knowledge contributors, and incentives. The human indicator considers the members of the organization and their interaction with the KM system. The human factor indicators include knowledge sharing attitudes, knowledge sharing efficiency, and participation in activities ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"j69zz1cI","properties":{"formattedCitation":"(Shannak, 2009)","plainCitation":"(Shannak, 2009)","noteIndex":0},"citationItems":[{"id":170,"uris":["http://zotero.org/users/local/WvZUWaY4/items/L4N787DE"],"uri":["http://zotero.org/users/local/WvZUWaY4/items/L4N787DE"],"itemData":{"id":170,"type":"article-journal","container-title":"European Journal of Scientific Research","issue":"2","title":"Measuring Knowledge Management Perfomance","volume":"35","author":[{"family":"Shannak","given":"Rifat O."}],"issued":{"date-parts":[["2009"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Shannak, 2009). Finally, IT considers the systems the members of the organization use to interact with the KM systems. Performance indicators under IT include usability, knowledge structure, and active involvement ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"pgnMb3ab","properties":{"formattedCitati...