Ten Pillars of Success for Top Health Care Workplaces

Managed Care, Accountable Care Organizations, Health Care Consumer Plans/Models
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Organizations need to undertake restructuring processes to address the changing needs of consumers in the current market. This will likely benefit Trident International Hospital (TIH) to consider the ten pillars of success for success in its restructuring process. The pillars include culture, listening, professional development, transparency, empathy, organizational pride, communication, recognition, caring, and fun. They are integral in promoting customer satisfaction, maximizing business operations, enhancing administrative effectiveness, and supporting services. In this context, choosing a suitable healthcare model will be critical to meet TIH's customers' current needs. This paper discusses the essence of the above pillars and examines how the value-based care model addresses them and will address the current needs of TIH's customers.
Significance of the Pillars to TIH's Consumers, Support Services, Business Operations, and Administration
Cultivating an inclusive and positive culture is fundamental in enhancing TIH's staff satisfaction and thus positively influencing customer experiences. TIH should ensure transparency when communicating key decisions, initiatives, and changes to employees and customers to foster a sense of value as stakeholders. Effective and open communication will enable customers and staff within TIH to comprehend the goals, changes, and services offered within the organization and thus enhance a shared sense of purpose, coordination, and engagement. TIH will collect important feedback, promptly address concerns, and pinpoint areas for improvement through actively listening to workers and customers using surveys and interactions. Substantially, showing care towards consumers and staff through supporting them when they need help establishes a positive patient experience and work environment. Showing empathy for the consumers and employees acknowledges pertinent challenges; TIH enhances connection based on comprehension. The recognition and appreciation of worker contributions and achievements will help TIH to enhance their job satisfaction and morale. Through offering professional development opportunities, TIH will attract skills, enhance workers' skills, retain skills, and ensure optimal care provision. Motivating staff to assume pride in TIH's goals, mission, and community engagement ensures a positive working environment and reinforces customer trust. Establishing fun events and activities enables TIH to build a positive workplace culture and promotes employee engagement (Rodak, 2012).
Value-Based Care Model
The most appropriate healthcare model for TIH that addresses the ten pillars and the current needs of TIH's customers is the value-based care model. The model enhances culture by emphasizing consumer-centeredness, i...