Recruitment/Job Advertisement. Business & Marketing Coursework

Group Project Part B- Recruitment/ Job Advertisement
Student Name
Institution Affiliation
Part 1: Selection Criteria/Standards (Qualifications
1 Education
* Description: College Diploma or University Degree in Business
* Information on Resume: Education
* Importance: Considering that the position on offer from the organization entails customer service and sales, it is prudent that candidates have at least a college diploma or a university in any business-related field. The logic is that through passing these institutions of higher learning, candidates are imparted with knowledge that will enable them to complete the assigned duties effectively.
2 Work Experience
* Description: Minimum one year customer service experience and previous sales experience
* Information on Resume: Work Experience
* Importance: The majority of organizations including Compulearn.com seek candidates who have some level of work experience because it would reduce some of the training expenses. Hiring of recruits with some work experience will also ensure a smooth transition and minimal disruption of operations.
3 Extensive knowledge of sales procedure and customer service
* Description: Extensive knowledge of sales procedures and customer service
* Information on Resume: Candidates who have worked in more than one company in either customer service or sales that will be deemed to have satisfied the criterion
* Importance: It is essential that the best candidate for the job has adequate and extensive knowledge on the role they are chosen for.
4 Leadership Experience
* Description: Experience in leadership roles to focusing on the teaching and instruction of sales agents
* Information on Resume: Allocation of leadership responsibilities from the work experience
* Importance: It is a leadership role that requires a candidate with vast experience not only in leading people but also in teaching and guiding sales agents in the organization.
5 Acquaintance with human resource processes
* Description: Acquainted with human resource processes
* Information on Resume: Sufficient experience on HR matters
* Importance: The roles that Compulearn.com seeks to fill will require the recruit to appraise customer service and sales agents. The recruit will also be tasked with establishing training programs and motivating sales and customer service agents to complete their duties effectively.
6 Knowledge of computer-based materials
* Description: Decent knowledge of computer-based training materials
* Information on Resume: Computer skills
* Importance: It is essential that the best candidate for the role at Compulearn.com is tech-savvy and knows their way around computer applications and systems.
Part 2: Scoring Table/Matrix
The scoring table will be developed using the selection criteria identified above. Each criterion will be assigned a weight as shown below.
1 – Does not meet this criterion
2 – Demonstrates less than average criterion
3 – Demonstrates average level of the criterion
4 – Demonstrates above average level of the criterion
5 – Exceeds the level of criterion required
Scoring Table-Anthony Safian
Selection Criteria

Weight/ Score

Comments

Education

4

Safian has a diploma in business administration where he was taught among other courses on professional selling and organizational behavior.

Work experience

3

Although Safian has sufficient work experience in customer service, he lacks in terms of sales.

Extensive knowledge of sales procedures and customer service

3

The only knowledge Safian has in sales procedures is from his pursuant of the diploma course.

Leadership experience

3

Safian was the president of the Mohawk business club

Acquaintance with human resource processes

3

As the bush craft director at Camp Tawingo, Safian performed various HR procedures including staffing.

Knowledge of computer-based materials

4

Safian is proficient in the use of MS Office applications.

Total Points

20


Scoring Table-Jerry parker
Selection Criteria

Weight/Score

Comments

Education

4

Parker has a diploma in business administration where he was taught among other courses on professional selling and organizational behavior.

Work Experience

5

Parker is vastly experienced not only in matters sales but in administration. He is currently an assistant manager

Extensive knowledge of sales procedures and customer service

4

Based on his vast work experience, Parker has extensive knowledge of both sales procedures and customer service.

Leadership experience

4

Parker is currently in a supervisory role where he oversees two employees.

Acquaintance with human resource processes

3

Parker’s role as Assistant manager sees him handle HR tasks in scheduling and monitoring.

Knowledge of computer-based materials

3

Parker is proficient in the use of MS Office applications.

Total Points

23


Scoring Table- Heather Smits
Selection Criteria

Weight/Score

Comments

Education

4

Smits has a two year marketing diploma and is well-conversant on retail merchandising projects.

Work Experience

4

Smits has vast experience in customer service and has worked in several organizations in same capacity. Shee also has experience working in a supervisory role.

Extensive knowledge of sales procedures and customer service

4

Based on his vast work experience, Smits has extensive knowledge of both sales procedures and customer service.

Leadership experience

4

Smits has two years leadership experience working as an assistant departmental manager.

Acquaintance with human resource processes

4

As the assistant departmental manager, Smits assisted in the recruitment, selection and hiring of employees. He also conducted employee reviews

Knowledge of computer-based materials

4

Smit is proficient in the use of MS Office applications.

Total Points

24


Scoring Table- Frank Smith
Selection Criteria

Weight/ Score

Comments

Education

4

Smith has a three year business administration diploma and is well-conversant on retail merchandising projects.

Work Experience

3

Smith has extensive ...