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Financial Performance Management

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**** Writers: kindly place your bid for this order Instructions to Students for the submission of this Coursework Task 1. Submission will be via the online portal on the module Blackboard site. This can be found in the Assessments Section of the site. You may submit up to two times to the Portal by the deadline - the last submission will be the one that is marked. 2. You must also submit your assignment to the Turnitin FINAL portal. IMPORTANT You MUST submit to BOTH the online submission portal AND the Turnitin FINAL portal by the deadline. Work submitted to only one portal will NOT be marked. Turnitin - the Turnitin portals are available in the Assessment Section of Blackboard Before the deadline, you can use the "Turnitin - Draft Submission" portal to check whether you have correctly used and referenced your sources of information. You can use the "Turnitin - Draft Submission" portal more than once. When your assignment is completed, you must submit the final version to the "Turnitin - FINAL" portal. You can only submit your assignment once to the FINAL portal. Guidance on how to use Turnitin is posted on the Blackboard site in the Assessments section. Deadline time You must not leave the submission to the last few minutes. If your file is uploaded onto the On-line Submission Portal from 1 second after 3.00 pm on 8th March 2022, it will be classified as LATE and the mark-reduction penalty will be applied. Hence, please allow time for the file upload and any unexpected problems with the computer and the Internet. Last minute rush often leads to mistakes and problems. Extensions Module tutors cannot grant extensions. If you have valid reasons to request for an extension, you need to apply well before the deadline through the on-line extension system on MyHallam and evidence is required. Poor time management, IT problems, loss of memory sticks/laptop and no internet connection will not be accepted as valid reasons. Assessment Task 1 Details You are required to research Tesla, to understand their current position in the market and their current stance on quality within the business as a whole. Here are two articles to get you started: Tesla is diving deeper into automated quality control to fix ongoing build problems Rob Stumpf (23rd January 2023) Link: Tesla Article 1 Tesla hasn't exactly had a glowing reputation regarding quality control. Whether missing suspension bolts, panel gaps, glass roofs flying off, or crucial components cobbled together with fake wood, there seems to be a stigma that the company can't quite shake. It seems like these items should be something that an automaker has addressed after nearly 15 years of building cars, right? Well, better late than never, apparently. Tesla is working to implement new automated quality control measures to address its ongoing quality issues. via Tesla Tesla has previously listed an open position on its employment site for a "Quality Inspection Engineer." The job description states that the candidate would be part of Tesla's Vision Automation team. Specifically, the position will "contribute to Tesla’s in-house efforts to purpose-build automated inspection systems." The job description hints that Tesla already has some of these automated inspection systems in its arsenal, though the effectiveness of these systems may have room for improvement—something the candidate is responsible for finding and contributing to. In addition to the job posting, Teslarati recently uncovered a permit application filed by Tesla to install an “Automatic Inspection System" at its facility in Fremont, California. The permit states that it is for the “[i]nstallation of power and structural anchorage to support two new robots required to automate fascia inspection.” This isn't the first time that Tesla has dabbled in automation. After all, the company has set out to solve its flavor of full self-driving. This extends to the factory floor, where Tesla has previously heavily relied on robots to build its cars. CEO Elon Musk said in 2018 that this reliance on robots and automation was "excessive" and a "mistake," even going as far as to call humans "underrated" in the automobile building process. Whether robots will fix Tesla's ongoing quality control problems may take some time. For now, several pre-delivery checklists exist for customers who plan to assess whether their would-be vehicle has been properly QC-checked at the factory. Ideally, the problems outlined in these checklists would be resolved before the vehicle made its way to the consumer. That may one day happen using Tesla's improved automated quality control assessment tech. Elon Musk admits Tesla has quality problems - CNN Chris Isidore (3rd February 2021) Link: Tesla Article 2 Critics have slammed Tesla for Model 3 quality issues for years. And now CEO Elon Musk is admitting even his harshest critic was right. In early 2018 engineering consultant Sandy Munro, who tears apart and reverse-engineers’ cars to assess quality, issued a brutal appraisal of the Model 3 citing "flaws that we would see on a Kia in the '90s." He noted inconsistencies such as uneven gaps between exterior panels and paint job issues, telling Autoline, "I can't imagine how they released this." Surprisingly Musk, who has often bristled at criticism, agrees. "I thought your criticism was accurate," Musk told Munro in an interview that aired Tuesday on the YouTube channel and podcast "Munro Live." In the interview Musk also admitted that it might not be a good idea to buy a Tesla during a new model's ramp-up period. Munro's "Kia" critique came when Tesla was still struggling to meet early production targets for the Model 3. Musk's admission is quite a warning considering that the company is getting ready to start production of the Cybertruck pickup late this year, and is set to open new plants outside of Austin, Texas, and Berlin, Germany. "Friends ask, 'When should I buy a Tesla?'" Musk said. "Well, either buy it right at the beginning or when production reaches steady state. During that production ramp, it's super hard to be in vertical climb mode and get everything right on the details." Munro also questioned Musk about quality control problems more recently. He bought a 2021 Model 3 late last year and compared it to a Model 3 someone else purchased a month later -- and saw significant improvement. "At the end of the day, this guy's car was fabulous ... as good as anybody could possibly do," Munro said. "I just don't understand. Mine was built this month, his was built a month later. Mine had problems. His was perfect." Musk said Tesla continued to make progress even as recently as December of last year, noting that the company is finding issues more quickly as the pace of production continues to speed up. "When you go faster, you just discover these things," he said. "If we knew them in advance, we'd fix them in advance." Tesla recalls 135,000 cars after pushing back against regulators Musk also discussed some other challenges that the company has previously experienced. After Munro praised the seats in the Model 3 as the most comfortable, he has ever experienced in a car, Musk volunteered that he used to refer to the seat in the early Model S, one of the company's first vehicles, as a "stone toadstool." "The early Model Ss probably had the worst seat of any car I ever sat in," Musk said. Munro isn't the only one to highlight quality control problems at Tesla. Consumer Reports, which has praised the design of many Tesla models, said poor quality control -- including hair embedded in paint jobs -- meant it could not recommend its newest vehicle, the Model Y SUV. Of the four vehicles Tesla currently sells, only the Model 3 has the coveted "recommended" rating from Consumer Reports, although it briefly lost that designation in early 2019.
Coursework Sample Content Preview:
Tesla Case Study Name: Institutional affiliation: Course: Date: Table of Contents TOC \o "1-3" \h \z \u Introduction PAGEREF _Toc161152484 \h 1Total Quality Management (TQM) PAGEREF _Toc161152485 \h 2Cost of Quality Report (COQR) PAGEREF _Toc161152486 \h 4COQR Barriers PAGEREF _Toc161152487 \h 5Balanced Scorecard (BSC) PAGEREF _Toc161152488 \h 5Customer Perspective PAGEREF _Toc161152489 \h 5Internal Business Processes PAGEREF _Toc161152490 \h 6Learning and Growth PAGEREF _Toc161152491 \h 7Financial Perspective PAGEREF _Toc161152492 \h 7Connecting Objectives Measures; and limitations PAGEREF _Toc161152493 \h 10Conclusion PAGEREF _Toc161152494 \h 11References PAGEREF _Toc161152495 \h 12 Introduction Any successful has certain values that promote business performance, assure customers, and allow the business to attract new customers while keeping existing customers. Quality is one critical value of a business and is associated with key factors including product usability, reliability, delivery, and acceptability. Any company that has a quality reputation has a competitive edge, especially in today’s competitive markets. in this report, an analysis of Tesla’s performance including its current issues is performed using the Total Quality Management and Balanced scorecard approach which helps in the identification of key improvement areas and the implementation of strategic measures necessary for enhancement of product quality and overall operational efficiency. The essay also concludes with appropriate recommendations on how to leverage further innovation and product diversification in Tesla to support the company's quest for increased competitive advantage and emerging markets Total Quality Management (TQM) Arikkök (2017) defines TQM as a set of management practices existing across an organization and geared towards consistently meeting or exceeding customer needs. The key to successful quality management in any company including Tesla is the need to constantly drive product improvement, increase process efficiency, and customer satisfaction, modernize methods, shift from a classical mindset, and consistently train and engage staff. Tesla adheres to TQM and some of the key aspects utilized by the company include customer focus, continuous improvements, employee improvement, and process approach. With customer focus, Tesla has an ongoing commitment to customer satisfaction and feedback collection through surveys and social media to inform them about changing customer needs and preferences. Tesla has continued to refine its manufacturing facilities over the years to increase operational efficiency, reduce cost, and improve quality. For example, the company innovated the Model Y door exit buttons, and the Model Y heat pump acoustic blanket, enhanced the Model Y taillights, and recently went for automated inspection systems. Employee involvement and process approach also feature in their agenda with the need for innovative staff required by the company. Some key aspects of TQM namely customer focus, continuous improvement, process approach and efficiency, and modernizing methods remain problematic for Tesla today. First, Tesla faces the major problem of modernizing and automatic its methods. In 2018 for example, the company reported that it could produce 5000 new Model 3 electric vehicles weekly, but it never produced past half of that starting 2018 to this day. Asked why Tesla failed to reach the target weekly production, Elon Musk responded that, “excessive automation was a mistake at Tesla” (Buchel, 2018). While adopting excessive technology tesla failed to realize the relevance of adaptability in manufacturing and further underestimated the role of humans in adapting to unforeseen occurrences (Buchel, 2018) Secondly, Tesla continues to put technological growth and aggression ahead of customer focus and service. Tesla sold about 1 million, 1.31 million units, and 1.8 million units in 2021, 2022, and 2023 respectively. While the sales volume goes up, the pace of building network service centers is significantly low, and considering the high-quality issues attributed to the brand, customer satisfaction ranks low. Finally, Tesla has major issues with continuous improvement, process approach, and efficiency. While they have a technological and innovation advantage, issues of defects and product recall lower their reputation as compared to competitors such as Toyota. For example, in 2022 Tesla recalled 3.8 million vehicles whereas Toyota recalled just 460,000 vehicles. the high recalls are attributed to challenges in implementing robust continuous improvement initiatives, the inability to maintain a standardized process approach across different manufacturing facilities, and the lack of optimal efficiency in manufacturing. According to Sage (2017) Tesla’s strategy of “build-fast, fix later” does not only hurt the company but also hurts the company. With Tesla engaged in manufacturing cars such as Model S since 2012, it still does not make sense why these brands among others report issues such as material trim, door(s) not closing, missing parts, water leaks, and loose parts, among other issues. Such occurrences raise questions about the company’s improvement approaches, efficiency issues, and process approaches. The implementation of TQM opens room for addressing customer needs, streamlining company manufacturing processes, and enhancing product quality. Cost of Quality Report (COQR) Considering the presented issues, Tesla has an opportunity to further enhance its operations through a CCQ report. American Society of Quality (2024) defines Cost of Quality (COQ) as the methodology used by organizations to determine the extent to which resources are utilized for activities that prevent poor quality, that appraise the quality of company products, and that result from within and outside failures (American Society of Quality, 2024). Accordingly, the four areas of COQ include prevention costs, internal failure costs, appraisal costs, and external failure costs. An analysis of prevention costs entails activities necessary to reduce quality issues and defects when vehicles are released to the market. Prevention cost categories include consistent and appropriate training and educational programs for employees so they have the knowledge and skills to run tasks appropriately (Rastogi, n.d). Investment in quality management systems and quality planning and design will establish reliable quality control measu...
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