System Recommendation Enterprise Resource Planning (ERP)

System Recommendation
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Executive Summary
Enterprise Resource Planning (ERP) is a program which is specialized in the management of a business by finding, storing, managing, and interpretation of data. The ERP provides an overall overview of business activity via the database, which is controlled and managed by the management system. Business Intelligence (BI), on the other hand, refers to the methods or concepts used to better and uphold the quality of a company’s decision-making process CITATION Pol16 \l 1033 (Polkowski, 2016). BI is a platform which presents data in a specific, useful, and correct format that is suitable for each client in a manner that enables them to an informed and efficient decision. There are two categories of BI technology sources; thus, the internal and external sources. Examples of internal sources include but are not limited to data files and databases in the company’s assets. The external sources, on the other hand, comprise of data and information which is exclusively obtained from the internet CITATION Pol16 \l 1033 (Polkowski, 2016). Last but not least, Customer Relationship Management (CRM) is a program with an organization which is orchestrated to meet the interests of a client. It is per se software or an application framework which allows augments a firm’s profitability through automation of vital processes in the organization.  
In the business industry, there is always a wind of confusion among Enterprise Resource Planning (ERP), Business Intelligence (BI), AND Customer Relationship Management (CRM) systems. More often than not, many people think that ERP and BI are the same. However, the latter is a more advanced form of technology that, even though it depends on the former, it also relies on the information and data from the back office CITATION Pol16 \l 1033 (Polkowski, 2016). What is more, it is not in the public domain that the functionality of CRM can be integrated into BI and ERP solutions. Besides, the maximum and optimal utilization of the potential of CRM and BI systems require one to embed them into a central system which supports a company’s management. Proper management of the central system is an essential factor behind the success of a business because it is a vital aspect of the internal IT infrastructure of an organization CITATION Pol16 \l 1033 (Polkowski, 2016). In this paper, the author uses a chart to explain and compares the elements of each system and the role of each system in the management of the company. Additionally, the paper describes how the system creates a successful partnership between the business and IT.
Figure 1: The table below shows the characteristic comparison of the ERP, BI, and CRM systems.
Characteristics

ERP Reports

BI Reports

CRM Reports

Objectives of the System

The ERP is used to examine the indicators which determine the internal and current daily reports a...