Assignment 3 Business & Marketing Coursework Paper

Note: Please refer to

Statistical Thinking: Improving Business Performance 2012 by Howerl and Snee Chapters 1- 3 and include cited in APA format



Choose a site used by the public such as a supermarket, doctor's office, library, post office, or department store and observe one or more key processes, the associated suppliers, inputs, process steps, outputs, customers, the measurement systems, and how the measurements are used to manage and improve the process. Submit a Word document in which you include the following:

Company visited. Name
Process observed. Flow chart needed
SIPOC elements./Suppliers, Process Inputs, Process steps, process outputs, and customers(Flow chart Needed)
Process measurements. Examples include cycle time, cost of the product, customer satisfaction



Process management systems used. Examples include technology used for the product/service. How the company controls the entire process