Citibank case: Accounting, Finance, SPSS Case Study

Student’s Name
Professor’s Name
Course
Date
Citibank Case
James McGaran deserves an “above par” performance rating. Although the manager of the Los Angeles’ Citibank branch scored “below par” on the customer satisfaction, his scores on other dimensions, namely financial, control, standards, people, and strategy implementation were “above par”. In particular, McGaran had been delivering impressive financial outcomes for four consecutive years. Moreover, he manages one of the biggest and toughest Citibank branches, which has challenging competition from well-established banks, such as Wells Fargo and Bank of America, and demanding clientele (Harvard Business School 1). As such, Frits Seegers, the President of California’s Citibank, and Lisa Johnson, Los Angeles’ area manager, should take into account that McGaran’s division requires more attention than others. Despite Citibank’s policy that managers could only get an “above par” overall rating when they had scored “par&rdquo...