Communication Between Management And Junior Employees

Written Report
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Written Report
Introduction
Communication between management and junior employees plays a crucial role in determining the success of an organization. At a very basic level, workers who do not know what is expected of them rarely perform to their abilities. Every aspect of employment such as morale, attendance, performance, and productivity can be tied to communication. Organizations that have effective communication strategies are more likely to have a high performing and productive employees, which result in successful business operations. In addition, effective communication leads to a high level of employee engagement and lower turnover rates. Unfortunately, a considerable number of organizations have poor communication strategies, which has curtailed various operations in such organizations. Usually, organizational structures have contributed to poor communication between management and employees because most of the modern organizations adopt hierarchical that in most cases hinders staff communication. In such an organization structure, employees fear to raise various issues that affect them or communicate ideas that can help the organization improve its operations. Moreover, due to the statuses they hold, some leaders may refuse or ignore communicating important messages to their subordinates, which can have drastic effects on the organization’s performance. Communication is one of the biggest challenges administrators have to tackle since they have the responsibility of providing information, which subsequently results in effective and efficient performance in organizations. Communication is essential because all organizational functions and activities involve some form of either direct or indirect communication. Some of the organization activities such as organizing, planning, monitoring, and leading require communication either among the employees or between the management and the employees. It is apparent that one of the most common inhibiting forces to organizational effectiveness is inadequate communication. It is thus essential for management to strive to become effective communicators. The current report discusses why effective communication in the workplace is important and provides recommendations on how the management can improve communication strategies.
Importance of Effective Communication in the Workplace
There is no doubt that effective communication is important in the workplace, bearing in mind that in any organization, individuals belonging to different professional and social backgrounds come and work together towards achieving a common objective. In most cases, management fails to understand the significance of effective communication in the workplace and does not convey its ideas, vision, and organizational goals among other things clearly. When management in a given organization fails to create an environment that promotes clear and open communication, it might have a negative impact on the organizational culture and workers’ productivity. Some of the factors that necessitate effective communication in the workplace are briefly discussed below:
Effective workplace communication creates job satisfaction. Organizations that adopt easy and open communication between junior employees and seniors experience lower employee turnover rates. If management gives subordinates an opportunity to communicate their ideas to the management regarding job-related issues, and their feedbacks are given deep consideration, employees feel appreciated, which improves their morale and increases their chances of working better than those in organizations where communication is poor. Therefore, it is important to improve communication in the workplace if an organization anticipates building trust and loyalty, which play a crucial role in improving job satisfaction in the long run.
Effective communication contributes to reduced conflict in the workplace. Open communication in the organization has a great potential to prevent and resolve the various conflicts such as those among employees, and management and employees. Conflicts within the organization can be easily solved through clear and open communication and mutual discussions that lead to professional and personal career growth. Clear communication is also important in clearing doubts that management could be favoring a particular party in the workplace, which could lead to conflicts.
Effective communication increases the productivity of individual employees, which improves the productivity of the organization in general. Each organization has a set of clearly defined objectives, goals, and vision and if the management is clear in its communication, the workers will know precisely what is expected of them and deliver the same to the best of their abilities. Consequently, the importance of effective communication strategies play a key role in the improved deliverance of work, which increases workplace productivity.
The creation of good relationships is another product of effective communication. Open communication regardless of whether it is between leaders and employees or among the employees themselves can lead to better professional and personal relationships in the workplace. Subsequently, individuals working in an organization with effective communication feel genuinely valued and cared for, and they are most likely to remain loyal to the organization that creates a conducive environment and fosters better working relationships, which is essential in the workplace.
Finally, effective communication contributes to proper utilization of resources. In the event an organization encounters crisis, problems, or conflicts as a result of miscommunication between members of staff, it can lead to unwarranted delays in the workplace. This results in wastage of resources as well as lowering overall organization productivity. Thus, an environment of effective communication is fundamental for any organization to utilize its resources better and improve productivity.
Problems Facing Our Organization
After conducting a thorough investigation done through interviewing employees, we found that communication between the manager and the employees is poor. One of the reasons why most employees indicated that there is poor communication between employees and management is the manner in which the manager assigns work to the workers. They suggested that the manager often directly assigns tasks to the employees, which makes it difficult for her to remember the amount of work she has assigned to every individual worker. Thus, there is a disproportionate distribution of tasks among employees; some receiving more work than others. It is apparent that poor communication between management and workers contributes to the ineffective operation of various activities in the organization. As indicated in the above section, poor communication could lead to conflicts in an organization. This is evident in the organization, whereby some employees feel treated unfairly, which can have ...