Case Study (Security Controls). Casinos and other gambling activities

Case Study: Security Controls
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Case Study: Security Controls
Casinos and other gambling activities can be lucrative sources of income but not without the application of the most appropriate facial recognition technology. Las Vegas in Nevada, the United States of America (USA) is one of the most successful casino hubs worldwide. However, following in its footsteps is not straightforward due to the technological requirements. Casinos are high-risk businesses, particularly when operated manually. That is the reason why Merit Lefkosa Casino should implement the right technology to facilitate effective gaming activities. The primary milestones that will be achieved by using proper security systems are digital transformation, watch-list, and whitelist identification. Others include reducing the time wasted for personal identification and enhancing safety. In particular, security controls refer to the countermeasures or safeguards implemented to detect, minimize, or avoid threats to computer systems or information. The paper focuses on Merit Lefkosa Casino’s social and technical challenges that are likely to occur during the implementation of a face recognition solution, the NEC NeoFace Watch.
Northern Cyprus in the Mediterranean Sea has beautiful beaches and historical sites, which is the reason why the region is one of the favorite destinations for tourists. The place is following the footsteps of Las Vegas due to the booming casino gaming industry. Northern Cyprus is becoming a gaming hub for Africa and Europe. However, it is in its first stages of digital transformation, which will improve the standards of casinos through customer authentication, authorization, and monitoring of guests regularly. Mr. Ismail ISCI, Merit Lefkosa’s system manager, said that manual checks for customers make it difficult to establish a concrete identification of all people entering the casino (NEC Corporation, 2018). As such, more time is wasted in checking these guests, which should not be the case. For Merit Lefkosa Casino to rise to the global gaming standards, it must implement a face recognition technology. The system manager said that by adopting the right surveillance system, the casino would save more time since staff will no longer have to take many hours reviewing recorded videos that are not real-time when trying to detect any fraud in the premise. For this reason, Merit Lefkosa Casino selected the NEC NeoFace Watch technology. Based on the statement by NEC’s public safety project manager, Mr. Huseyin Yeter, the NeoFace technology will enable the security team to have real-time videos from surveillance cameras, where the information is analyzed and automated cues sent to casino staffs to take the right action (NEC Corporation, 2018). For example, NeoFace Watch can match the real-time video feed against a specific watch-list database to identify criminals, fraudsters, and special guests. When the workers are alerted about VIP customers, they will welcome them well and give them a special treat so that they can feel comfortable and probably return in the future.
Although the implementation of NEC NeoFace Watch technology will benefit Merit Lefkosa Casino, there exist various social and technical challenges that the business will encounter. One of the primary social problems that might be encountered during the implementation of the NEC NeoFace Watch is employee resistance to change. In particular, relevant stakeholders should understand and interact with the information system well. If workers are not ready to learn how to use the NEC NeoFace Watch, the system cannot help to improve the security and reception of guests. Therefore, Merit Lefkosa Casino must involve its employees in the implementation process so that they can understand and accept using the new software, which is meant to make work easier for them. Notably, the effective functioning of the NEC NeoFace Watch relies on users (Class 5). If the staffs are not willing to collaborate with the management team to identify and prevent fraudsters, they will ignore the alerts coming from the system. That is the reason why casino managers should convince employees about the significance of using the new software. Another social challenge that might occur is the failure to interpret the information from the NEC NeoFace system properly. Workers should know the action to take when they get specific alerts from the NEC NeoFace Watch. For example, when the system identifies a fraudster, law enforcement auth...